GOT QUESTIONS? WE HAVE THE ANSWERS!

FAQ

How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

What if it stops working?

All Proustore© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover thefts or accidental damages.

Need more help? You can contact us through our contact page! We will be happy to assist you.

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    Sensitive Skin Friendly

    Trust our dermatologist-tested formulas designed to be gentle on sensitive skin.

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    Vegan & Cruelty-free

    Feel good about using products that are 100% vegan and never tested on animals.

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    Free delivery on orders $120+

    Enjoy free delivery on all orders and receive your products quickly with our next-day dispatch service.

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    Sustainable Packaging

    Help the environment with our eco-friendly packaging choices.