Shipping Policy

1. When Will My Order Ship?

Our current processing time is 1–3 business days.

2. How Long Will It Take for My Order to Arrive?

United States: Please allow 5–12 business days for delivery.

International: Please allow 2–4 weeks depending on each country's customs inspection and postal delivery practices.

Tracking information will be available once your order is dispatched. You will receive your tracking number via the email you used to place your order (check junk/spam if you don’t see it).
You can also track via your local courier at 17track.net.

We are not liable for delays caused by natural disasters, terrorism, customs/postal strikes, civil conflicts, extreme weather, or telecommunication failures.

Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.

3. Shipping Fee

We charge $6.99 for standard shipping.

Please ensure your shipping address is correct. If an order is returned due to an incorrect address, reshipping costs must be covered by the customer.

4. Do You Ship to APO/FPO/DPO Addresses?

Yes. We can ship to APO/FPO/DPO addresses. Transit times may take up to 25 business days. Clients may need to pick up parcels from their local courier for APO/FPO/DPO orders.

5. Customs and Import Duties

All International Orders: VIRALVERA cannot control customs or import duties. Any charges must be paid by the customer and are not included in product prices. These vary from country to country.

If you refuse delivery and the courier returns the package to VIRALVERA, we will refund the order once received back (excluding the shipping fee).

6. Countries and Areas We Do Not Ship To

Due to local policies, we cannot currently ship to the following regions:

BOLIVIA, CAMEROON, CARIBBEAN, CURACAO, BAUMHOLDER, GUATEMALA, GUERNSEY, GUINEA-BISSAU, ISLE OF MAN, JERSEY, MONTENEGRO, NIUE, AMERICAN SAMOA ISLANDS, SAO TOME AND PRINCIPE, SAINT MARTIN, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, LIBYA, SYRIA, TOKELAU, TRISTAN DA CUNHA, YEMEN ARAB REPUBLIC, SAIPAN, SAINT-PIERRE AND MIQUELON

*Please submit a ticket within 6 months of shipment if your package does not arrive. Our representative will respond within 24 hours. Overdue requests may not be accepted.